Sawasdee Golfing Friends! Finally the day has come. I no longer have to amuse myself by playing solo Twister when I'm not teaching. Nop, your golf professional from the land of the long white loud can now be seen outside a golf course helping businesses large and small create and sustain customer loyalty. This means that you can learn how to fix your slice, find out how to increase customer retention, get the lowdown on the latest happenings in Bangkok and even get tips on how to keep your marriage going, right here, every month. From the city that never that sleeps (at least not until 1:00a.m when the bars close) Kim In This Issue 1. The New Adventures of Kiwi Kim 2. Confessions of a Golf Professional 3. Lessons in...Customer Service 4. Lentil Soup For The Soul 5. The Chronicles of Curious George The New Adventures of Kiwi Kim Leaping buildings in a single bound and driving range lessons are so 90's, so it's natural that we got together with Heartland Golf schools and launched Heartland Pro Delivery. One of our qualified teaching staff will wake up at ungodly hours to meet you at your hotel and whisk you away for a day of golf, learning and fun. We're in the process of designing a fancy new website so look out for that....um...whenever we get time. Questions? Contact Khun Jo, our amazing Golf Operations Manager who is so friendly she names her computer. START IMPROVING YOUR GAME! Confessions of a Golf Professional It was a cold, damp and dark day at Arbutus Ridge Golf & Country Club. To make things worse, I was about 109 over par when I reached the long uphill 16th, and proceeded to snap hook my drive about 180 yards off the tee. By the time I had got to my ball I was about to break through my 4 layers of clothes, leaving me only in my scantily clad briefs, which amazingly (and fortunately, as it was about three degrees) managed to stretch to fit the new muscle-bound form I had transformed into. I don't even remember my second shot, but it wasn't good and that uncontrollable rage took over and sent that club spiraling through the air some 10 yards..20 yards..30 yards.ever closer to my playing partners head, and finally coming to rest about 2 yards from him. From that moment, my anger on the golf course has been limited to four letter words and self-depreciating comments that go well beyond the "I should be using my Nana's clubs", "I'm selling my clubs when I get home", "I'm never playing this game again" and perhaps the most popular, "Golf isn't a real sport anyway". Anyway, I've confused myself with such a longwinded story that I've forgotten the moral. Lessons in...Customer Service Winner: North Park Driving Range Pregnant Receptionist and Manager: For accepting my expired coupons. Lesson: Customer satisfaction is the difference between what you expect and what you get delivered. It's not always necessary to absolutely wow your customers. A Winning Thought: Lakewood Country Club bag drop staff: For sending us out to the main road in a pick up truck to call our own taxi. I guess it wasn't all bad as they decided to call 74 caddies to keep us company on the ride out. Lesson: Match your service to your prices Winner (Finally):HP Service Center Quality Control: For finally assigning someone who can handle a complaint. Lesson: Everytime you make a customer angry it's an opportunity to do something extra special and get them back MORE SERVICE EXCELLENCE Lentil Soup For The Soul Rumble in the Wat - Five Thai buddhist monks from two rival temples have been defrocked after they were involved in a rumble in Nong Khai. One of the monks, who was a little confused with the whole buddhist thing, regularly carried knuckle dusters in his shoulder bag but at least had good reasoning "If senators can fight in parliament, why can't monks?" Who can argue with that. Love Honor and Obey - Percy and Florence Arrowsmith recently celebrated their 80th wedding anniversary - a world record. The secret, according to 100 year old Florence, is to never be afraid to say sorry, while 105 year old Percy relies on just two words to keep it going "Yes dear". Why He's The President and We're Not? - Indonesia's first directly elected president - Susilo Bambang Yudhoyono, had a little phone problem over the weekend after he publicized his mobile telephone number in order to get closer to the people. Over 3,000 calls were made, which caused the phone to melt in his pants pocket. The Chronicles of Curious George Being the curious little monkey he is, each month everyones favourite ape shares the latest gossip from one of his afternoon tea jaunts with a couple of Bangkok High-So beauties. You'll find out whats happening, who's happening and how to happen. This month, George passed the dutchie on the left hand side and explained how... Ball Buster Betty, sporting a power suit, took a moment to let down her steely guard and got excited about a weekly networking breakfast every Thursday from 7:30-8:30 at the Novotel Siam Square. Run by Networking For Success, it's a casual, fun atmosphere where you might just meet somebody who can solve all your business headaches. FIND OUT MORE Valerie, who runs a small business and understands she needs to take care of her customers but just doesn't have the time to do it all herself, was singing the praises for MobyElite's monthly CRM Seminar and how she had learned the importance of taking care of these customers and ensuring she does something about it to stop them from defecting to her competition - Shifty Shady Joes around the corner. Valerie said you can register by clicking HERE Pamela, a sophisticated socialite who eats toast with her knife and fork, spent just enough time away from the mirror to explain her pleasure about becoming a Q Bar member. She gets privileges and benefits at a host of retail outlets, sports and lifestyle facilities, health and beauty products as well as exclusive offers and promotions from Q BAR